Refund Policy

This Policy describes the conditions for refunds related to account top-ups and purchases made on the L2VIBE.COM website.

1. Nature of the Service

Account top-ups and purchases of in-game items constitute payment for a digital service that is provided instantly. In-game assets have no real-world monetary value and cannot be exchanged back for money.

2. General Rule

Since the service is provided immediately after payment and is considered consumed once the funds are credited, funds credited to an account balance or spent on in-game goods are non-refundable.

3. When a Refund Is Possible

A refund request may be considered if funds were charged but the service was not provided due to a fault on the part of the service (the balance was not credited or an item was not delivered), as well as in cases of duplicate charges or technical errors in the payment system.

4. When a Refund Is Not Possible

Refunds are not issued if the currency or items have already been credited and/or used, if the account has been suspended for violating the rules, or if access to the account has been transferred to third parties.

5. How to Request a Refund

Submit a request through the ticket system or the Discord channel, specifying the payment date and amount, payment method, transaction ID, and a description of the issue.

6. Processing Time

Requests are reviewed within 14 calendar days. If a refund is approved, the funds will be returned using the same payment method used for the original transaction. The time required for the funds to arrive depends on the payment system.

Contact

For questions regarding this document, contact us on Discord or reach out to support through the ticket system.